At Regatta Store, we stand behind our outdoor gear and apparel just like we stand behind you on your adventures. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Note: For hygiene reasons, we cannot accept returns on swimwear (including Men’s Swimwear) unless the item is faulty. This is the only product category excluded from our standard return policy.

How to Return or Exchange an Item

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Regatta Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
– Product Name: [Product Name]
– Size/Color: [If applicable]
– Quantity: [Number]
– Reason for Return/Exchange: [Please specify]

Please advise on the next steps for processing this request.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Return address (4416 Pine Tree Lane, Washington, US 20036)

Step 3: Package and Ship Your Return

Securely package the item(s) with all original tags and packaging. Include a copy of your order confirmation or packing slip. Ship to the provided address using a trackable method.

Important: Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect. We recommend insuring your return package as we cannot be responsible for lost or damaged returns.

Step 4: Processing Your Return

Once received, our team will inspect the item(s) within 3-5 business days. We’ll notify you via email when:

  • Your refund has been processed (for returns)
  • Your exchange item is being prepared for shipment

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Shipping fees are non-refundable for changed mind returns. For exchanges, we’ll cover standard shipping costs for the replacement item.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. If your preferred exchange item is out of stock, we’ll process a refund instead.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement or refund.

International Returns

For our global adventurers (excluding some Asian/remote areas):

  • Mark the package as “Returned Goods” to avoid customs fees
  • Include all required customs documentation
  • International return shipping costs are the customer’s responsibility

Our Returns & Exchanges policy reflects our commitment to quality outdoor gear and your complete satisfaction. If you have any questions, our customer service team is always ready to assist at [email protected].

Happy adventures,
The Regatta Store Team