Welcome to Regatta Store’s FAQ page! As fellow outdoor enthusiasts, we’ve compiled answers to the most common questions about our adventure-ready gear and services. If you don’t find what you’re looking for, our customer service team of outdoor experts is always happy to help at [email protected].
About Our Products
What types of outdoor clothing and gear do you offer?
We specialize in performance-driven outdoor apparel for the whole family, including:
- Weather-resistant outerwear (coats, jackets, gilets)
- Technical base layers for temperature regulation
- Midlayer fleeces for versatile warmth
- Adventure-ready shirts, t-shirts, and swimwear
- Durable trousers and shorts for outdoor activities
- Essential accessories for outdoor enthusiasts
Do you offer products for children?
Yes! We have a dedicated Children’s Clothing section with outdoor gear designed specifically for young adventurers. From waterproof jackets to comfortable base layers, we’ve got everything to keep kids protected and comfortable during family outdoor activities.
How do I choose the right size for outdoor clothing?
Our products follow standard sizing charts, but we recommend checking the specific size guide for each item as fit may vary slightly between product lines. For base layers, consider a snug (but not tight) fit for optimal temperature regulation. For outer layers, you may want to size up if you plan to layer clothing underneath.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting the option to “Create an account” after entering your email address. Having an account allows you to track orders, save your preferences, and check out faster on future purchases.
I forgot my password. How can I reset it?
On the login page, click “Forgot password” and enter your email address. We’ll send you a link to reset your password. If you don’t receive the email within 10 minutes, please check your spam folder or contact our customer service team.
Shipping & Delivery
Where do you ship to?
We ship worldwide to adventurers across the globe, excluding a few remote areas in Asia. During checkout, simply enter your address to confirm we can deliver to your location.
What shipping options are available?
We offer two adventure-ready shipping options:
- Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL or FedEx in 10-15 days after dispatch
- Free Shipping (Orders over $50): Processed in 1-2 business days, delivered via EMS in 15-25 days after dispatch
How can I track my order?
Once your order is dispatched, you’ll receive an email with tracking information. You can also check your order status by logging into your account on our website. Tracking updates may take 24-48 hours to appear in the carrier’s system after dispatch.
Do you offer expedited shipping?
Currently, we offer our standard and free shipping options to ensure reliable delivery worldwide. During peak outdoor seasons, we prioritize processing to get your seasonal gear to you as quickly as possible.
Payments
What payment methods do you accept?
We accept all major payment methods to make gearing up easy:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We don’t store your full credit card details on our servers after your transaction is complete.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your items. To initiate a return, please contact our customer service team at [email protected] with your order number and details about the items you wish to return.
What if my item arrives damaged or defective?
We stand behind the quality of our outdoor gear. If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover the return shipping costs.
How long does it take to process a refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that it may take additional time for the refund to appear on your bank or credit card statement.
Contact Us
How can I contact customer service?
Our team of outdoor enthusiast customer service representatives is ready to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 4416 Pine Tree Lane, Washington, US 20036
At Regatta Store, we’re more than just an outdoor apparel retailer – we’re fellow adventurers committed to getting you quality gear when you need it. Now that your questions are answered, why not explore our performance-driven outdoor collections? Your next adventure awaits!